Return Policy

If you are not satisfied with your purchase, you may exchange it or return it for a refund (excluding shipping and handling charges) within 10 days of receiving the item.

All returns are subject to a 15% restocking fee and must be in new, unused, untested condition. Items tested in any manner are not returnable.

If you are returning an item in which National Pond Supply paid the shipping/handling charge (items marked "free shipping") you will be responsible for the outbound shipping charge that we, as the shipper, incurred to have your order delivered. This amount will be deducted from your credit and is in addition to the 15% restocking fee.

The following items are not returnable; special orders, pond liner, liner underlay, tubing, books, aquatic plants, liquids, fish food & plant food.

Every return requires a return authorization number (RA) from National Pond Supply.

Return Procedures
Every return requires a return authorization number (RA) from National Pond Supply.

For an RA number call Customer Service at (410) 879-3900 or email Customer Service. All Returns require this authorization number. Please note that an RA# does not guarantee a refund. All returns are subject to inspection by National Pond Supply.

All exchanged/returned merchandise must be in original factory condition, including all packaging materials, manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the package! We reserve the right to charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such returns.

Pack the products into a shipping box with plenty of packing material, and tape securely. Write the RA# issued by Customer Service clearly on the outside of the shipping box.

Any merchandise returned to us unauthorized will be refused.

Please ship your parcel back to us freight prepaid via UPS or Fedex Ground Service "Insured". Sorry, we cannot accept COD or freight-collect shipments as well as shipments via US Postal Service.

National Pond Supply is not responsible for shipping cost(s) incurred on any products(s), no matter the reason for the return.

Cancellation Policy
All orders that are charged to your account but canceled before the order is shipped are subject to a 5% Processing Fee. This is the approximate fee that we pay the bank to process the purchase and refund the purchase to your credit card.